Safety & Accessibility | Wheel Chair Friendly

OUR SAFETY PROMISE

Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe at our experiences so that the power of our places can shine through.

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Safety Promise at FlyOver Canada

Safe:
Ensure adequate physical distancing

Reduced occupancy on ride, gift shop and cafe.
Separation between groups on ride.

Clean:
Heightened hygiene & sanitation protocols

Increased cleaning protocols throughout experiences.
Full sanitization between each ride.

Informed:
Rigourous staff training & communications

Trained staff to ensure everyone’s safety & well-being.
All staff equipped with personal protective equipment.

Peace of Mind:
Taking a positive approach

We've implemented these strategies so you can experience the thrill of FlyOver Canada with your safety in mind.

Learn more about our safety promise

YOUR SAFETY IS OUR TOP PRIORITY

While FlyOver Canada is meant for all ages and the ride movement is gently thrilling, guests with the following conditions should NOT ride:

Fear of heights or motion sickness

Heart Conditions

Chronic back or neck pains

Expectant Mothers

Photosensitive epilepsy or conditions aggravated by visual stimuli such as flashing lights

Accessibility

Access to FlyOver Canada

The nearest covered parkade is located at the Convention Centre East at 999 Canada Place Vancouver, V6C 3C1.
For direct access to FlyOver Canada, please follow the signs to the North of the parkade.
From the elevator, guests can access Level A for purchasing tickets and Level M for the ride.

In addition to the Convention Centre parkade, there are many other parkades in the area and metered street parking is available for a maximum time of two hours.

Please be aware the area by the Convention Center and cruise ship terminal can be busy and typically operates high traffic throughout the day.

Accessible Parking

The Convention Centre East Parkade at 999 Canada Place Vancouver, V6C 3C1, has accessible parking spaces located close to the elevator and direct access to FlyOver Canada.

An aerial view of downtown Vancouver with the white sails of Canada Place on a pier.

Guest Access

The attraction is accessible via an elevator, including the ride, shop, and cafe, with wheelchair access to all areas.

Wheelchair spaces are available on the ride from the stationary flight deck.
Wheelchair transfers onto the ride will be assisted by our guest experience team.
Assistance dogs are welcome throughout the building.
Low-level counter for service at the bar in Flying Whale Cafe.
Elevator access at ground floor levels.
Wheel chair accessible toilets are available on the ride entrance floor.

If you have any concerns about accessibility during your visit, please feel free to contact us.

Upon arrival at FlyOver Canada, inform one of our Guest Experience Guides of any assistance you may need. We would like to make your time with us as comfortable as possible. Contact us via the form below or call +1.604.620.8455.

Getting on the ride

At its core, FlyOver Canada features an amusement ride employing chairlift-style seats that lift guests up in the air. For safety reasons, in order to board the Ultimate Flying Ride, guests using wheelchairs must be able to transfer to the ride seating by themselves or with the assistance of a companion.

Guests who are unable to transfer from their wheelchairs may still enjoy the complete FlyOver Canada experience. We invite them to view the media of the main show from their wheelchairs (which remain stationary) on the flight deck.

In such circumstances, the guest will be accompanied by one of our team members on the flight deck for the 8-minute duration of the ride. For safety reasons, companions are unable to stay in this section of the ride. Companions may choose to wait in a specially designated area, or to go on the ride in a seat next to the wheelchair viewing area. Please note, if a paying guest requests with assistance from a companion, the companion’s ticket is provided free of charge.

FREQUENTLY ASKED QUESTIONS

I use a wheelchair to get around. Can you accommodate me?

Yes! However, please note that FlyOver Canada features an amusement ride involving motion. Our guests who use wheelchairs may go on the Ultimate Flying Ride only if they are able to transfer from their wheelchair to the ride seat by themselves or with the assistance of a companion. Otherwise, you may enjoy the flight ride from a stationary position on the ride platform, accompanied by one of our flight guides. For safety reasons, in this situation, companions must go on the ride or wait off the ride platform. We ask that guests who will be arriving in wheelchairs please contact us in advance of their visit. There is no admission fee for a companion who is accompanying a paying guest using a wheelchair. For more information, please see Guest Accessibility.

I have difficulty standing for long periods or climbing stairs. Will I be okay?

The experience requires standing for between 20 and 30 minutes, and ascending and descending stairs. If you anticipate having difficulty with standing for 30 minutes, upon arriving at the attraction, please advise one of our Flight Guides, and they will accommodate you to the best of their ability, by providing a folding chair at certain points and minimizing the number of stairs you will have to climb or, if necessary, they will assist you in using our internal lift.

Please note that FlyOver Canada is located several hundred meters from the street. If you have walking difficulties, you might consider using the underground parking and the elevator lift at the north end of the parkade.

I am pregnant. May I ride?

Industry guidelines advise that pregnant women should not participate in motion rides. Although FlyOver Canada is a very gentle motion ride, we follow the industry guidelines and ask expectant mothers to refrain from taking the ride.

I am bringing my 80-year-old grandmother and my 4-year-old daughter. Is FlyOver Canada appropriate for all ages?

Yes! Some of our most enthusiastic fans are seniors and young children. Children must be at least 102cm/40″ tall in order to ride. Our oldest rider to date was 104 years old!

MAKE AN INQUIRY

Call an expert today at 1.855.463.4822.
A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

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