Pursuit's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe at our experiences so that the power of our places can shine through.

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Safety First is our #1 Core Value

 

FlyOver Canada's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Safe
SAFE: Ensure adequate physical distancing
  • We have reduced our capacity per ride to ensure you and your group have proper spacing between other groups.
  • We are now only accepting credit and debit payments to reduce physical interactions between guests and staff.
  • We have removed plush toys and other textured items from our retail store to ensure no germs are being transferred between guests.
  • Plastic gloves are provided to all guests upon arrival.
  • Floor markings show 2-metre/6-foot distances in all required areas and stanchions are used to separate people to ensure distancing.
  • Each small group will have a Flight Guide at all times to make sure social distance rules are being considered.
  • We encourage all guests to book online in advance to help limit line ups and contact on-site.
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CLEAN: Heighten hygiene and sanitation protocols
  • All guest and staff spaces have undergone deep cleaning with bleach, and will continue to be cleaned frequently throughout daily operations.
  • The ride will be fully sanitized between guests
  • You’ll also find hand sanitizer stations at all property entrances, public spaces and near washrooms.
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INFORMED: Rigorous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our staff onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have new protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners.
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PEACE OF MIND: Taking a positive approach
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

*Our teams are diligently implementing distancing and cleaning initiatives in collaboration with local, state/provincial and federal organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.

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Cancellation Policy

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your visit for a full refund.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

 

Questions? Contact Us.

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

 
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