Safety First is our #1 Core Value

FlyOver Canada's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Safe Travels by World Travel & Tourism Council

Enhanced Cleaning Program

  • Enhanced cleaning protocols have been implemented throughout the attraction including our staff areas.
  • Touchless hand sanitizer stations are located at all entrances, public spaces, near washrooms and throughout the attraction.
  • The centralized HVAC ventilates the facility throughout the day with clean, fresh air from the outside.

Rigorous Staff Training

  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our team onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have strict protocols for staff illness reporting and our staff participate in a daily health survey and temperature check prior to each shift
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners.

Peace of Mind

  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

Crowd-Free Comfort

  • We have reduced our capacity per ride to ensure you have a gap between other guests
  • Entrance to the ride is based on timed ticketing which allows us to monitor the number of guests we have at the attraction at one time
  • We encourage guests to book online to help reduce line ups and opportunities for guests to gather
  • Masks are mandatory for our team and all guests while visiting FlyOver Canada
  • We collect guest names and phone numbers to assist with contact tracing should this be required by the health authorities
  • We encourage guests to be mindful of others, and engage in careful social contact while visiting
  • Where practical, physical plexi-glass barriers are installed
  • We are only accepting credit and debit payments to reduce physical interactions between guests and staff

calendar icon

Cancellation Policy

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your visit for a full refund.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

Questions? Contact Us.

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

 
back to top