Safety First is our #1 Core Value

 

FlyOver Canada's Safety Promise is our commitment to the safety and well-being of our guests and staff. Through this program, we will ensure that everyone feels safe when visiting our experiences and that these places can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.

Safe Travels by World Travel & Tourism Council

Temporarily Closed

Throughout the duration of the global health crisis the safety of our guests, staff and surrounding communities have remained our utmost priority. 

Following the escalating cases of COVID-19 throughout Vancouver and in accordance with current government regulations, we are temporarily pausing operations at FlyOver Canada effective immediately. We anticipate reopening the attraction when restrictions are lifted.

We continue to work closely with health authorities to ensure the health and safety of our team, guests and surrounding community remains our utmost priority.

Safe
SAFE: Ensure adequate physical distancing
  • We have reduced our capacity per ride to ensure you and those in your bubble (maximum 6) have a 2-meter distance between other guests
  • Entrance to the ride is based on timed ticketing which allows us to monitor the number of guests we have at the attraction at one time
  • Access to our gift shop is restricted to guests following their ride time only to ensure guests from different ride times do not overlap or interact.
  • We encourage guests to book online to help reduce line ups and opportunities for guests to gather
  • We check guest temperatures prior to allowing entrance to the ride and all masks are mandatory while visiting FlyOver Canada.
  • We collect guest names and phone numbers to assist with contact tracing should this be required by the health authorities
  • Floor markings show 2-metre/6-foot distances in all required areas and stanchions are used to separate people to ensure distancing.
  • Guests are escorted by a FlyOver Canada team member throughout the experience to make sure social distancing rules are being followed.
  • Where practical, physical plexi-glass barriers are installed
  • We are only accepting credit and debit payments to reduce physical interactions between guests and staff.
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CLEAN: Heighten hygiene and sanitation protocols
  • Public areas are cleaned and sanitized between guests and include all areas that guests may come in contact with including handrails, seat belts, credit card machines and countertops.
  • Enhanced cleaning protocols have been implemented throughout the attraction including our staff areas
  • Touchless hand sanitizer stations are located at all entrances, public spaces, near washrooms and throughout the attraction.
  • The centralized HVAC ventilates the facility throughout the day with clean, fresh air from the outside
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INFORMED: Rigorous staff training and communications
  • We know how important teamwork is to keep our staff, guests and communities safe. All of these distancing and cleaning measures need to be clearly communicated so they can be successfully implemented.
  • Our team onboarding and training is more rigorous than ever. We are always evolving and improving.
  • Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
  • We have strict protocols for staff illness reporting and our staff participate in a daily health survey and temperature check prior to each shift
  • We are committed to ongoing engagement and collaboration with our industry and governmental partners.
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PEACE OF MIND: Taking a positive approach
  • As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experiences.
  • We believe these remarkable places have the power to heal and inspire. We are grateful to live and work here. We invite guests to join us in experiencing the power of these iconic destinations.

*Our teams are diligently implementing distancing and cleaning initiatives in collaboration with local, provincial and federal organizations. These initiatives may be adapted based on health recommendations as the global health crisis and recovery evolves.

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Cancellation Policy

Still concerned about making a booking? We understand, and have implemented a special policy that allows you to cancel up to 2 days before your visit for a full refund.

To learn more, please reach out to our team and we’ll make sure you have all of the information you need.

 

Questions? Contact Us.

A member of our team will respond within 24 hours (weekdays) and 48 hours (weekends).

 
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